Our phones are busy

Don't worry, the value of your booking is safe

We know you are trying to reach us. However, our phone lines are busy due to exceptionally high call volume. So we can help everyone, we request you to email us at cancellations@flysharp.com from your registered email account for cancellation / any other enquiry on your booking. We will get back to you soon as we can.

Message from CCO

Coronavirus Update

Peace of mind for your travel

We promise you that throughout the global impact of COVID-19 (Coronavirus), Flysharp is working around the clock to care for you on your travel journey

Your booking is in good hands

Rest assured that the money you spent on your travel is completely safe. Flysharp is going to provide you with all necessary assistance, as well as any alternative flight options, refunds or credit voucher for future travel per the airline's policy and advisory, and as soon as we can.

General advice for travellers

The World Health Organization has declared the outbreak of the new coronavirus as a pandemic. We request all travellers to check the international travel advice from the government and act in a careful and responsible manner to prevent any risks and spread of the virus.

Flysharp is constantly monitoring the situation and is prepared to assist its customers. We are keeping an eye on the developments and are committed to helping our customers in the best manner possible as per the FCO's travel advice. Similarly, for any alternative options and solutions for your bookings, we will be able to assist you as per the options available from the suppliers - airline, hotels and resorts etc - as and when they are available.

Our lines are open 24/7 and we are happy to assist you with all available options and solutions. However we may be experiencing a very high volume of calls when you contact us. If you are seeking advice on travel to your destination, it is best to monitor FCO's advisory. Since travel advice for various destinations is changing frequently, we request our customers to contact us only if your travel is within the next 7 days. This will also let you avoid long wait times on phone.

Travel Update

India has suspended all tourist visas till 15 April, 2020.

11 March 2020

Vietnam suspends visa exemptions for UK & seven other European nations:

Please note that from 00:01 Thursday morning, 12th March 2020, the 15-day single visa waiver on arrival for all travellers from the United Kingdom, Denmark, Norway, Finland, Sweden, Germany, France and Spain is suspended until further notice. Passengers must obtain a visa in order to travel on Vietnam Airlines. For further information please visit https://www.gov.uk/foreign-travel-advice/vietnam/entry-requirements or the Embassy of Viet Nam http://vietnamembassy.org.uk/ (contact details on their website).

Medical Declaration Form for travellers entering Vietnam:

Please find attached a copy of the mandatory Medical Declaration Form. This form can also be found on http://tokhaiyte.vn or http://suckhoetoandan.vn/khaiyte websites. Please note that the Medical Declaration Form must be filled either online or as a hard copy to be handed in on arrival in Vietnam.

 

16 March 2020

India Travel Advisory for Novel Coronavirus Disease (COVID-19)

In continuation of the travel advisory issued on 11th March 2020, the following additional advisory is issued for travel to India:

  • (i) Expanding compulsory quarantine for a minimum period of 14 days for passengers coming from/transiting through UAE, Qatar, Oman, and Kuwait. This will come into effect from 1200 GMT on 18th March 2020 at the port of first departure.
  • (ii) Travel of passengers from member countries of the European Union, the European Free Trade Association, Turkey and United Kingdom to India is prohibited with effect from 18th March 2020. No airline shall board a passenger from these nations to India with effect from 1200 GMT on 18th March 2020. The airline shall enforce this at the port of initial departure.
  • (iii) Both these instructions are temporary measures and shall be in force till 31st March 2020 and will be reviewed subsequently.

 

17 March 2020

Pakistan Travel Update

PCR HEALTH CERTIFICATE REQUIREMENT

As per new Government of Pakistan directive, PCR tests are required from each International passenger entering into Pakistan, certifying that the passenger is 100% Corona virus free.

Each passenger is required to have himself tested & carry this Certificate

The Test Result should be no older than 24 Hours at time of travel.

This rule for carrying the health certificate is effective from 20 MAR 2020 on all International Passengers arriving into Pakistan.

Passengers can't come to Pakistan without holding this Valid Certificate of Health.

All stations are requested to advise their Agents to inform returning passengers prior to commencing travel back to Pakistan.

 

21 March 2020

Pakistan Travel Update

All international passenger flights to Pakistan suspended from 21 March to 04 April

Coronavirus

For all the latest travel advice and updates, please always check the FCO website before travel

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Message from CCO

Dear Valued Customer,

I am writing to thank you for your patience and to remind you that throughout the global impact of COVID-19 (Coronavirus), Flysharp shall be available to assist you with your queries about your travel. Please bear in mind the following:

  • Our service centre is receiving an exceptional volume of calls and enquiries from customers which we are responding to as quickly as we can. However, there may be longer wait times before we can answer your call or respond to your emails.
  • Call us for any queries only if you have your travel within 7 days. This will let us better assist the affected customers with available resources. It is important because the travel advice or your options may change frequently.
  • We have created a separate helpdesk for cancellations. If you wish to contact us only for cancellation of your booking, please email us at cancellations@flysharp.com
  • For latest foreign travel advice, please check the Foreign and Commonwealth website https://www.gov.uk/foreign-travel-advice
  • We would also like to assure you that your money spent on your travel is completely safe. Flysharp is going to provide you with all necessary assistance, any alternative flight options, any refunds or credit for future travel per the airline's policy, and as soon as we can.

Please rest assured that Flysharp is committed to providing you with the excellent service and support you have come to expect of us.

Yours Sincerely.
Jaymin Borkhatria
Chief Commercial Officer
Flysharp